Reviews

This team is willing to go the extra mile to make sure it is done right.

Great service highly recommend

Always good, always courteous, always professional, and reasonably priced.

I have a 2015 VW TDI Passat. I was looking for a good alternative to the dealership for repairs on my car a s i feel like it is somewhat unique and have had bad experiences with general auto shops in the past. Bavarian Auto Haus is now where i take my car for all service and repairs. They seem to know certain intricacies of these cars and how to handle them and they have great customer service on top of that. My most recent issue involving a very difficult diagnosis was very frustrating as it was somewhat intermittent, and where the onboard diagnostics seemed to be no help at all involved me bringing the vehicle in multiple times. Isaac was awesome and worked with me on getting the car to show symptoms while at the shop so that the tech could accurately diagnose the issue and perform the repair. I am grateful for this shop as I love my car and hope to keep it in good running condition for many more years.

I have a 2015 VW TDI Passat. I was looking for a good alternative to the dealership for repairs on my car a s i feel like it is somewhat unique and have had bad experiences with general auto shops in the past. Bavarian Auto Haus is now where i take my car for all service and repairs. They seem to know certain intricacies of these cars and how to handle them and they have great customer service on top of that. My most recent issue involving a very difficult diagnosis was very frustrating as it was somewhat intermittent, and where the onboard diagnostics seemed to be no help at all involved me bringing the vehicle in multiple times. Isaac was awesome and worked with me on getting the car to show symptoms while at the shop so that the tech could accurately diagnose the issue and perform the repair. I am grateful for this shop as I love my car and hope to keep it in good running condition for many more years.

Issac was extremely helpful and explained everything well.

The service was performed on time and as requested.

⭐⭐⭐⭐ Outstanding Service at Bavarian Auto Haus We’re from Winnemucca and were in Reno for the day on a Friday when our Volkswagen Atlas needed a new battery. Since VW batteries need to be properly installed and programmed to the vehicle, it wasn’t as simple as just picking up a battery and replacing it ourselves. With very little notice and no other shops available to help us, Bavarian Auto Haus absolutely bent over backwards to get us taken care of. They were able to get a new battery installed and programmed within about an hour and got us back on the road. I can’t say enough good things about Brenda, our service advisor. She went above and beyond to make sure we received the service we needed, despite us showing up on short notice. Her customer service and willingness to help were greatly appreciated. Even though we live in Winnemucca, we will definitely be returning to Bavarian Auto Haus for future service on our VW Atlas. It’s hard to find this level of customer service, and they earned our business. Thank you, Brenda and the Bavarian Auto Haus team!

Brenda at the Bavarian Autohaus is a spectacular communicator! She not only described the options for a repair, but sent pictures to us for verification! My wife and I have taken the GTI to several other German auto shops in the past and for this needed repair we had estimates for the same exact service. One other specialized shop would have needed to order a (third party) part and have it shipped about 2500 miles, with an "iffy" install and guarantee. Bavarian Autohaus made the same exact repair at a reasonable price and communicated with my wife and myself throughout the process. Having been to three other German auto repair shops over the years, including the dealers for these cars, our rating (of absolute perfect) is based on such comparison! If you are searching for an honest repair shop and a communicative service advisor, Brenda at Bavarian Autohaus will definitely fill the bill!

Professional and knowledgeable